Firefox:
Safari:
In some
cases VX won't detect a camera or microphone, the devices could be blocked, or
the device selection won't save. In these cases, there are a few things you can
do to get everything working again:
1. Update Your Browser
Microsoft Edge - This browser is updated
automatically when you update Windows
3. Clear Your Cache and Cookies
Finally, it's possible that this is caused by
a stale mic/cam permissions cookie, or possibly because of another application
that's taking priority access over VX.
In this case we recommend clearing your cache and cookies
for your entire browser and then restarting your computer. Sometimes a reset of
your system environment will resolve these types of issues, so this is a
"catch-all" solution before further investigation is required!
Instructions for clearing your cache and cookies for our supported browsers are
linked below:
In MacOS Mojave, Apple has introduced some system-level privacy controls for your mic and camera. These are great for privacy, but it is possible that your browser was mistakenly blocked from accessing your devices. You can check on this and allow your browser to access them from the Security & Privacy section in your System Preferences.
MacOS
1. Click
on the Apple in the top left > select System Preferences. 
2. Click
on the Security & Privacy section.
3. Click
on Camera in the list of options, and tick the box next to your browser
to allow access. 
4. Repeat
Step 3 for your Microphone
5. After
doing this, restart your browser for the updates to take effect
Windows
In Windows 10, you're able
to set a default Microphone, but there are also system-level Camera permissions
on what applications can access your camera. For either of these settings, the
first thing to do is open up your system settings by clicking on the Start menu
and selecting the Settings gear.
Default Mic
You can adjust the microphone settings by typing "Mic" into
the search bar and going to the Sound settings. Scroll down to Input and use
the dropdown to select the proper input device
Camera permissions can be
accessed by typing "Cam" into the search bar. These settings are
under your general Privacy settings, but search is the easiest way to access
them. From here, be sure that your browser has permission to access your
camera.
5. Confirm the Mic/Cam settings for your
browser
Mic and Cam defaults can be
accessed in a number of ways in Chrome, but the easiest is to paste the
following links into your URL bar:
Cam: chrome://settings/content/camera
Mic: chrome://settings/content/microphone
Firefox
In Firefox, you can also use a
URL link to get to your privacy settings. Start by going to about:preferences#privacy and then looking under the Permissions section. Here you can adjust which websites are allowed to use your camera, and
you'll want to see EventHive VX listed as Allow.
To adjust which camera or
microphone Firefox is accessing, you'll need to go into a VX room. From here,
click on the icon that's just to the left of your URL bar, and you'll have a
dropdown menu where you can select the camera you want to use.
6. Still not working? A couple more things
to check...
Adjusting your Firewall: Some browsers are not able to connect through
strict networks/firewalls. Also there may be bugs in the browser causing
problems with connection. If you are experiencing this, try switching to
another browser. Currently Firefox is not supporting connections through very
strict firewalls, so if you are on a corporate network, try to get all
participants to use Chrome or Opera.
Browser Extensions:Interfering browser extensions: It is not uncommon for some third party extension to cause problems with some websites. To test this, try using your browser through an Incognito tab or Private browsing window. If all works normally then you know that an extension is causing an issue. Unfortunately there is no way to identify which one easily. A process of elimination will need to be done on each extension to fine the one causing the problem.