With
internet-based applications like EventHive VX, your internet and network
connection play a key role in proper use of the application. In many cases
there isn't an error with the entire underlying system, but instead a network
condition that's causing things to not work right. There are several things to
check on if you're experiencing network connection issues, or getting a message
in your room that you're having network problems, and these have been detailed
below.
Firewall
We do
understand that many organizations prefer to route their network traffic
through a firewall to improve privacy and security. However, because EventHive
VX is a peer-to-peer service, we do need some traffic to be allowed through the
firewall. We require that outgoing traffic via TCP and UDP on port 443 is open,
so this change will need to be made by your network administrator.
Proxy or
VPN
At the
moment we don't use a static range of IP addresses for EventHive VX's servers,
so we don't recommend using EventHive VX behind a proxy or VPN. In some cases,
users will have initial success using EventHive VX behind these services, but
in many cases those users do end up experiencing connection issues at some
point in time.
Network
Latency
In some
cases it's possible that the connection problems don't have to do with your
actual internet speeds, but instead your connection to your service provider.
The most common point where this can happen is your WiFi router. WiFi routers
have the best performance when your computer has direct line of sight to
router. In situations where there is one or more walls between you and your
router, it's possible for your network speeds to slow, and for the connection
to your network to degrade. A good way to test if this is happening is to run a
few internet speed tests in varying locations to see if the speeds and PING
change. You could also try hard-lining over ethernet so that WiFi degradation
isn't impacting the test.
Other
Situations